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Incompany training resistance and de-escalation

Not being able to deal with violence at work or aggression in the workplace can lead to problems for staff and you have a legal duty to protect your staff from this. Not getting what they want or just having to wait are just two reasons why people change from calm to aggressive. Dealing with violence and aggression in the workplace becomes a lot easier if you know what to do. Our resistance and de-escalation training course offers you and your employees the knowledge and skills to deal with these situations. We train the police, local authorities and companies, among others, to deal effectively with aggression on the shop floor.

Background

Vendors, brokers, planners, social workers, benefit officers, receptionists and others who have to meet people on a daily basis are particularly vulnerable. Our resistance and de-escalation training includes a number of security measures they can take. The knowledge and confidence gained by participants in this course will help to reduce the anger and aggression they encounter. Dealing with angry or aggressive people is not easy, but knowing what to do and say can prevent injury and improve the relationship with the client.

Course content

During this course the following, among other things, will be discussed:

Theoretical part:

  • Introduction to de-escalation (what is it and what is not) 
  • Awareness of the situation (how far is someone allowed to come to you) 
  • Being able to recognise danger (recognising combat distances) 
  • Information about human reactions (fighting, fleeing, doing nothing) 
  • EVA model (own safety, flight away, alert. 
  • Types of aggression styles (recognize and reverse them)

Practical part:

  • Mini role-playing (practicing with each other in recognizing aggression styles)
  • Tactical use of environment (how to use the environment and the stuff in it)
  • Recognize primary and secondary characteristics
  • Practical practice around a work situation (actual confrontation with incidents and dealing with them)

Course duration

Depending on the wishes of the client

Certificate

After attending the course each participant will receive an official certificate of participation. 

Price excluding VAT

In consultation with the client

Location

In consultation with the client

Course dates

In consultation with the client

Would you like to register for this course or are you interested in an InCompany course? Then send us a message.